Novavox is dedicated to helping it's customers overcome telephony equipment installation issues as quickly and effectively as possible to minimise business impact. Communication service failures can result in lost sales, a decrease in business productivity, and the inability to provide critical business functions. Novavox is able to provide expert guidance and technical support as we are focused on Open Source IP PBX based telephony solutions and specialise in products from our partners OpenVox, Grandstream, Wuchuan, and Octastic.

Many support functions for Asterisk IP PBX systems can be carried out remotely, such as backing up configurations files and carrying out system upgrades. However, support for voice quality is one of the key aspects of IP PBX support and generally requires someone onsite to locate/rectify any issues.

Voice quality issues may be caused amongst other things by issues on the local LAN (e.g. an incorrectly configured switch), issues with the WAN (e.g. SIP/IAX2 provider connectivity issue, fault on an ISDN line), and also by incorrectly configured IP PBX equipment. It is possible to setup a remote IAX2/SIP extension over the Internet, but this will not provide the same voice quality experience as a user connected to the local LAN. As such, we recommend that where possible customers use the IP PBX installation/support services of a local provider to solve voice quality issues and to benefit from lower call out charges.

To help our customers find a local Open Source IP PBX support provider/consultant, we have put together a list of Novavox resellers that offer Asterisk®/Trixbox® IP PBX installation/support. Please click here to find a local Asterisk®/Trixbox® Installation/Support Provider.

If you are a Novavox reseller that offers Asterisk®/Trixbox® IP PBX installation support and consultancy services and would like to be listed on our website, then please email us at info@novavox.co.uk.

The most popular Open Source IP PBX software is Asterisk®, and the most popular Asterisk® based IP PBX all-in-one package is Trixbox®. Links to the online forums and wikis for assistance installing Asterisk® /Trixbox® are provided below:

http://www.voip-info.org/wiki-Asterisk - Asterisk® Wiki
http://forums.digium.com – Asterisk® Forum

http://www.trixbox.org/forum - Trixbox® Forum
http://help.trixbox.com - Trixbox® Wiki

Novavox provides 30 day email support for technical installation issues for all products purchased through our website. If after following the product documentation guides and using the Open Source online resources available you are unable to resolve an issue then please email us at support@novavox.co.uk.