Accessories Positron Telecom Inbound Asterisk Call Center

Connectivity to telephone and VoIP networks
Support for up to 30 simultaneous calls
Monitoring tool - CDR, Queues, System status and Agent view
Full PBX functionality
Support for up to 10 call queues
Improve customer relationships, Enhance Agent productivity
Measure and Monitor call center performance
2 years free technical support and software upgrades

Product Overview

Inbound Call Centers manage important customer centric activities which represent important activities that provide direct contact with customers. It is critical for these kinds of customer driven activities that customers have a professional phone experience that includes items such as dial by name directory service, call queues, priority queues, call recording, supervisor monitoring and more. The effectiveness and responsiveness of these solutions also require a management tool to monitor and record real time events so that resources can be adjusted to meet the customer demand.

Call Center Applications

Order Taking Services
Toll Free Customer Service
Live Web Chat
Email Response
Direct Response
Conference & Registration
Live Receptionist
24-Hour Help Desk

Product Highlights

Inbound call centers can provide the following benefits:

Improve customer relationships
Enhance Agent productivity
Measure and Monitor call center performance

The Positron Inbound Call Center solution offers:

Connectivity to telephone and VoIP networks
Support for up to 30 simultaneous calls
Monitoring tool – CDR, Queues, System status and Agent view
Full PBX functionality
Support for up to 10 call queues

Key Features

Queues - used by call centers to correctly place inbound calls into the correct queue for agents to answer the calls. A typical example would be “on your touch tone phone hit one for sales, hit two for support….” And the calls are directed to the correct agents.
Call Data Records - a listing of all calls on the PBX system. This can be used for call metrics analysis, costing and performance.
Real time Monitoring - done largely at a system level to determine the ‘health” of the system.
Overview Pane - used to display the status of agents in a call or queue for a more granular look at activity.
Fully Congurable - Full PBX functionality, Agents and Queue configuration, Members that answer the queue (extensions or users that login as agents), A strategy for how to handle the queue and divide calls between members, Music played while waiting in the queue, Announcements for members and callers.

£499.99

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