The novavox.co.uk website is operated by Novavox Limited. Web security is paramount to our
business and we are committed to protecting your privacy when you are using our online
services. To protect your privacy, we apply the principles outlined below.
Telephone Call Recording
Any personal information we collect from this website will be used in accordance with the Data
Protection Act 1998 and other applicable laws. Information supplied by customers will be used
solely for the use of provision and improvement of product and services supplied by Novavox.
When placing an order we require contact information such as details of your name, delivery
address, invoice address, and e-mail address. Contact data is stored for marketing
communications purposes and analysis.
Contact information will not be provided to third parties, other than agents of Novavox for the
purpose of processing and fulfilling your order or where required by Law. Such parties will
include couriers and others directly associated with the provision of the company's products
and services. Please rest assured that those companies and individuals who have access to
contact information are not permitted to use this data for any other purposes and they are
required to process data in accordance with the Data Protection Act 1998.
Credit and debit card payments are processed securely by our 3rd party agents using Secure
Socket Layer 3.0 (SSL) or higher with an encryption key length of 128 bits (the highest level
commercially available). Your personal information is stored on our agents servers which are
heavily guarded, both physically and electronically.
Novavox does not collect any financial information either directly or via our 3rd party agents.
Financial information such as credit or debit card numbers and associated card CSV number
and expiry date are only collected and processed by our 3rd party websites in order to receive
payment for your order. Please rest assured that those companies that collect financial
information are not permitted to use this data for any other purposes and they are required to
process data in accordance with the Data Protection Act 1998.
Our website creates cookies on your computer which contain session and state information. A
cookie is a small piece of text-only information that websites transfer to your computer hard
drive for record keeping purposes. The information within these cookies does not include any
personal or financial information. Our website requires cookies to be enabled in the web
browser and in any third party security programs to allow tasks such as registering, logging in,
buying items or accessing accounts. Most web browsers automatically accept cookies, but
please be aware that should cookies be disabled or blocked by third party software, many of
our website's features will be impaired or unavailable.
In accordance with the Privacy and Electronic Communications Act we do not send random marketing emails to personal email addresses (spam). 'Marketing emails' refers to any
promotional email communication. You can opt out of receiving marketing emails at any time
by simply replying to the email with UNSUBSCRIBE in the subject line. The information
transmitted in any emails we send is intended only for the person(s) or entity to which it is
addressed and may contain proprietary, confidential and/or privileged material. If you have
received an email in error, please contact the sender. Although emails and any attachments are
believed to be free of any virus, it is the responsibility of the recipient to ensure that they are
virus free and no responsibility is accepted by the sender for any loss or damage arising in any
way from the receipt or use thereof.
Telephone Call Recording
When contacting us via telephone, calls may be monitored and/or recorded for quality
assurance purposes in accordance with Self-Provision Licence (SPL) and Telecommunication
Services Licence (TSL) guidelines.