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Privacy Policy

The novavox.co.uk website is operated by Novavox Limited. Web security is paramount to our business and we are committed to protecting your privacy when you are using our online services. To protect your privacy, we apply the principles outlined below.

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Personal Information
Payment Security
Use of Cookies
Marketing Emails
Telephone Call Recording

Personal Information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. Information supplied by customers will be used solely for the use of provision and improvement of product and services supplied by Novavox. When placing an order we require contact information such as details of your name, delivery address, invoice address, and e-mail address. Contact data is stored for marketing communications purposes and analysis. Contact information will not be provided to third parties, other than agents of Novavox for the purpose of processing and fulfilling your order or where required by Law. Such parties will include couriers and others directly associated with the provision of the company's products and services. Please rest assured that those companies and individuals who have access to contact information are not permitted to use this data for any other purposes and they are required to process data in accordance with the Data Protection Act 1998.

Payment Security

Credit and debit card payments are processed securely by our 3rd party agents using Secure Socket Layer 3.0 (SSL) or higher with an encryption key length of 128 bits (the highest level commercially available). Your personal information is stored on our agents servers which are heavily guarded, both physically and electronically. Novavox does not collect any financial information either directly or via our 3rd party agents. Financial information such as credit or debit card numbers and associated card CSV number and expiry date are only collected and processed by our 3rd party websites in order to receive payment for your order. Please rest assured that those companies that collect financial information are not permitted to use this data for any other purposes and they are required to process data in accordance with the Data Protection Act 1998.

Use of Cookies

Our website creates cookies on your computer which contain session and state information. A cookie is a small piece of text-only information that websites transfer to your computer hard drive for record keeping purposes. The information within these cookies does not include any personal or financial information. Our website requires cookies to be enabled in the web browser and in any third party security programs to allow tasks such as registering, logging in, buying items or accessing accounts. Most web browsers automatically accept cookies, but please be aware that should cookies be disabled or blocked by third party software, many of our website's features will be impaired or unavailable.

Marketing Emails

In accordance with the Privacy and Electronic Communications Act we do not send random marketing emails to personal email addresses (spam). 'Marketing emails' refers to any promotional email communication. You can opt out of receiving marketing emails at any time by simply replying to the email with UNSUBSCRIBE in the subject line. The information transmitted in any emails we send is intended only for the person(s) or entity to which it is addressed and may contain proprietary, confidential and/or privileged material. If you have received an email in error, please contact the sender. Although emails and any attachments are believed to be free of any virus, it is the responsibility of the recipient to ensure that they are virus free and no responsibility is accepted by the sender for any loss or damage arising in any way from the receipt or use thereof.

Telephone Call Recording

When contacting us via telephone, calls may be monitored and/or recorded for quality assurance purposes in accordance with Self-Provision Licence (SPL) and Telecommunication Services Licence (TSL) guidelines.

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